Pattern 81
Small Services Without Red Tape
Context Work Community41 · University as a Marketplace43 · Local Town Hall44 · Health Center47 · Teen-Age Society84
Problem
Large service offices pass people from counter to counter until no one is left responsible for their actual concern. Bureaucracy stands between the person and the help they came for.
Solution
Keep every service small and direct enough that someone seeking help meets, right away, the one person who can actually give it, instead of being routed through offices and forms.
Usage Office Connections82 · Building Complex95 · Building Thoroughfare101 · Family of Entrances102 · Necklace of Community Projects45 · Flexible Office Space146 · Small Work Groups148